Case Study: Washington State Employees Credit Union achieves loan approvals in minutes with DocuSign

Washington State Employees Credit Union - Customer Case Study

Washington State Employees Credit Union (WSECU), a non‑profit financial cooperative with 20 offices across Washington, faced slow, paper‑based loan processes that required members to print, fax or visit branches, created security concerns around sensitive data, and didn’t support a seamless mobile experience or give the credit union good visibility into member needs.

WSECU implemented DocuSign after a cross‑departmental review for its security, integration capabilities and reporting; DocuSign mirrored and digitized legacy paper workflows, added advanced fields and APIs, and captured richer application data. The result: eliminated paper handling and related costs, many loan applications now complete in minutes instead of weeks, members enjoy an easy mobile experience, and WSECU gains better tracking and insights.

Washington State Employees Credit Union

Tyler Baccus

Application Support Specialist