Case Study: Asheville Buncombe Community Christian Ministry (ABCCM) expands veteran support at scale with DocuSign eSignature

Veterans Services of the Carolinas Delivers Vital Support at Scale with Docusign eSignature

Asheville Buncombe Community Christian Ministry (ABCCM), through its Veterans Services of the Carolinas division, supports veterans facing homelessness, poverty, mental health challenges, and healthcare access barriers. As the organization grew rapidly, it struggled with heavy paperwork, HIPAA compliance, reporting, and dual authorizations that slowed service delivery. ABCCM used DocuSign eSignature to digitize and simplify these workflows.

With DocuSign, ABCCM streamlined approvals and document exchange across agencies, reduced administrative burden, and allowed staff to focus more on direct support. The results included managing each program with one staff member instead of more than three, adding 10 more case managers in the field, serving 400 additional veterans in the first year, and saving over $75,000 annually.

Asheville Buncombe Community Christian Ministry (ABCCM)

Brandon Wilson

Chief Operating Officer