Case Study: Vantage West Credit Union accelerates loan processing by 20% with DocuSign Notary On-Demand

Vantage West Credit Union Accelerates Loan Processing by 20% with Docusign Notary On-Demand

Vantage West Credit Union needed a faster, less manual way to notarize loan documents for members, since paper-based coordination and in-person meetings were slowing down funding for products like auto loans and HELOCs. Already using DocuSign for e-signatures, the credit union looked to DocuSign Notary On-Demand to modernize a process that was creating delays and consuming staff time.

DocuSign Notary On-Demand let Vantage West move notarization online with secure remote video sessions, allowing members to complete the process on their own schedule from any device. With DocuSign, Vantage West cut HELOC funding turnaround by 20% from 30 days to 24, reclaimed 67 staff hours in three months, and saw stronger member satisfaction and potential annual savings of thousands of dollars.

Vantage West Credit Union

Cara McCarthy

Supervisor of Consumer Lending Operations