Case Study: United Airlines streamlines HR workflows with DocuSign eSignature for ServiceNow

United Airlines Fuels Seamless HR Workflows With DocuSign eSignature for ServiceNow

United Airlines, one of the world’s largest airline carriers, needed a faster, more reliable way to onboard new hires and manage employee background checks. Manual paper forms were slowing HR down, creating errors, and making it difficult to track and store documents for auditing. United turned to DocuSign eSignature for ServiceNow to streamline the process.

DocuSign implemented an integrated workflow that pre-populates forms from ServiceNow, routes them for electronic signature, and stores completed documents automatically in ServiceNow. The result was a faster, more transparent HR process: most new criminal history report checks are now completed within 15 days, renewals are processed the same day, and HR gains real-time visibility into status, processing times, and incomplete submissions.

United Airlines

Stefan Josephson

Senior Manager of IT Application Development