Case Study: Unilever achieves 50% faster contract completion and 80% reduction in drafting time with DocuSign Agreement Cloud

Unilever Enables Smarter Contracting with the DocuSign Agreement Cloud

Unilever, the consumer goods company behind more than 400 brands used by 2.5 billion people in 190 countries, faced slow, costly procurement contracting driven by fragmented processes—email, printing, scanning, faxing and manual searches for the right documents—across its globally distributed teams.

By partnering with DocuSign and deploying DocuSign CLM, eSignature and Click, Unilever automated contract generation, routing and signing and enabled multilingual workflows. The Smarter Contracting initiative cut average contract completion time by 50%, reduced drafting time by 80% in an India pilot, and has been rolled out in more than 70 countries.

Unilever

Wei Ling Lim

General Counsel for Global Supply Chain