Case Study: TTCU (The Credit Union) achieves same-day loan processing and increased revenue with DocuSign eSignature

TTCU Credits DocuSign Electronic Signature Services with Faster Loan Processing

TTCU (The Credit Union), a nonprofit financial institution founded in 1934 serving about 82,000 members across the Tulsa area, faced slow, paper-based loan processing: manually mailing contracts could take up to 10 working days and frequently stalled when borrowers missed signatures, delaying loan funding, harming member experience and pushing out interest revenue.

TTCU deployed DocuSign’s enterprise eSignature solution (after a small trial), adding ID verification and an audit trail. The result: most contracts return in less than a day instead of a week, missing-signature rework was eliminated, compliance improved, loan completion rates rose, and the credit union accelerated revenue (e.g., a typical $15,000 loan’s interest accrues ~$2.64/day) while enabling faster distribution channels like a loan-by-phone call center.

TTCU

Cassie Mangold

Director of Consumer Lending, TTCU