Case Study: Trusted Doctors achieves optimized, contactless patient engagement workflows with DocuSign

Trusted Doctors Optimizes Patient Engagement Workflows with DocuSign and Kno2

Trusted Doctors is a 50‑year‑old pediatric group with 10 practices, more than 100 clinicians, and 13 locations across Northern Virginia and Maryland. Faced with growing paperwork burdens—made urgent by COVID‑19 drive‑through clinics and the need for touch‑free workflows—the practice needed a fast, contactless way for patients to complete and sign required documents without slowing care or exposing staff and families.

Trusted Doctors implemented DocuSign in less than a month and used Kno2 to automate routing of completed packets back into their eClinicalWorks EHR within weeks, creating a seamless bulk‑send and secure P2P delivery workflow. The result: families never left their cars, clinicians spent more time with patients instead of handling paperwork, the process was reused for COVID testing and vaccination, and the practice realized measurable time savings and plans to expand eSignature use for routine visits.

Trusted Doctors

Sean Murphy

IT Infrastructure