Case Study: Tri-Counties Regional Center achieves faster patient care and saves 200,000 pages with DocuSign

Tri-Counties Regional Center Expedites Vital Patient Care with DocuSign

Tri-Counties Regional Center in Santa Barbara, which connects nearly 13,000 people with developmental disabilities to essential services, faced slow, paper‑intensive intake and consent workflows—some forms ran 63 pages and required multiple provider signatures. With 300 staff across six offices, a $215M budget to manage, and HIPAA security requirements, the organization needed a simple, secure way to speed sign‑in and paperwork so clients could get care faster.

Tri-Counties implemented DocuSign eSignature (integrated with Box) because it mirrored existing workflows, required minimal training, and met HIPAA standards under a Business Associate Agreement. In two years the center saved about 200,000 sheets of paper, increased face‑to‑face client time by 50%, reduced staff note taking by 37%, and saw 46% of documents completed within 24 hours—improving efficiency and client experience while enabling broader advocacy for e‑signatures.

Tri-Counties Regional Center

Dominic Namnath

Chief Information Officer