Case Study: AIG achieves $1B in savings and scalable legal operations with DocuSign

TLOC’s strategic partnership with DocuSign contributed to AIG’s $1B Savings

AIG, through its Legal Operations Company (TLOC), faced a massive scaling challenge: managing relationships with roughly 1,500 law firms and huge volumes of sensitive, bespoke legal documents using slow, paper‑based workflows that strained security, customization needs, and personnel resources. Manual processes for producing, routing, executing and archiving agreements were time‑consuming and unsustainable for global operations.

TLOC partnered with DocuSign to deploy eSignature and a Digital Transaction Management platform, standardizing secure, adaptable digital workflows. The result was dramatically faster execution (from months to days or hours), improved search and archiving, double‑digit efficiency gains across legal management, and an estimated $1 billion in aggregate cost savings (about $200M/year in 2015), enabling a scalable, award‑winning legal services model.

AIG

Brian McGovern

SR VP The Legal Operations Company