Case Study: Thermo Fisher Scientific achieves compliant, efficient remote agreement workflows with DocuSign Agreement Cloud

Thermo Fisher Creates Complaint, Efficient Workflows for Remote Work With DocuSign Agreement Cloud

Thermo Fisher Scientific, a leading supplier of scientific instruments and consumables with over 80,000 employees, faced slow, paper-based contract workflows that required printing, scanning and in-person approvals. Those manual processes created delays, poor visibility and compliance headaches—issues that became untenable when the company shifted to remote work during the COVID-19 pandemic.

Thermo Fisher implemented DocuSign Agreement Cloud for Life Sciences to enable electronic envelopes, contactless routing and signing, automated review workflows, and time-stamped track-and-trace audit trails. The change accelerated agreements (75% of envelopes completed in under seven days; average agreement and SOP cycles reduced to about two weeks; change controls cut to under 10 days), improved compliance and visibility, and sped customer time-to-market.

Thermo Fisher Scientific

Gord Keith

Technical Operations Manager