Case Study: Georgia Department of Community Supervision achieves digital, mobile parole and probation operations with DocuSign

The State of Georgia Transforms Parole and Probation System to be 100% Digital with DocuSign

The Georgia Department of Community Supervision, which manages parole and probation for people returning to society, faced a legacy of paper-based workflows that kept officers tied to the office, slowed issuance of warrants, and risked delays in critical, security-sensitive processes. To improve re‑entry outcomes and public safety the agency needed a mobile, fast, secure solution that could integrate with its custom statewide applications and multiple partner agencies.

By implementing DocuSign, Georgia digitized signature workflows and integrated them into its re‑entry portal and enterprise apps, enabling officers to operate in the field, get warrants and documents signed and delivered quickly, and maintain strict security and auditability. The transformation reduced paperwork and turnaround time, increased operational speed and efficiency, and—according to state officials—helped make Georgia safer.

Georgia Department of Community Supervision

Keith Perry

Deputy CIO