Case Study: The Gap Partnership achieves contract turnaround in minutes with DocuSign

The Gap Partnership Accelerates Contract Signing with DocuSign

The Gap Partnership, a Hertfordshire-based provider of negotiation training with regional centres worldwide, was losing weeks waiting for workshop contracts to return—often misplaced in the post—and frequently faced last-minute renegotiations that threatened bookings and cash flow. Leadership needed a secure, faster way to move from contract issue to payment.

They implemented DocuSign for Salesforce for its seamless integration, security, and ease of use, cutting contract turnaround from weeks to minutes. Signed documents are automatically embedded in Salesforce, speeding deal closures, improving professionalism and standardisation, and enabling the firm to confidently close higher-value (£25–150k) deals and expand use of DocuSign with a proposal-builder project.

The Gap Partnership

Francis Dixon

IT Manager