Case Study: Tata Communications achieves 24-hour contract turnaround and 90% courier cost reduction with DocuSign

Tata Communications Uses DocuSign to Drive Global Business Success

Tata Communications, a global provider of connectivity and cloud services with presence in 30+ countries, needed a trusted digital signing solution to replace slow, costly paper-based contract workflows. International agreements often sat for weeks or months while routed by courier to traveling senior signatories, creating high courier costs, no visibility into status, and frequent misplaced documents.

Tata selected DocuSign—chosen for ease of use, mobile support, legal compliance and integrations with Salesforce and Outlook—and rolled it out to ~2,500 employees across 30+ countries in English, French and Spanish. The result: contract turnaround dropped from months to under 24 hours, courier spend fell by about 90%, documents are reliably archived in the cloud, and digital contracting now accelerates revenue across sales, HR, procurement, legal and IT.

Tata Communications

Troy Reynolds

Senior Vice President, Deputy Group General Counsel