Case Study: Sunrun achieves one-visit, scalable solar contracting with DocuSign

Sunrun makes going solar convenient and transparent with DocuSign and Salesforce

Sunrun, the leading U.S. residential solar company with over 255,000 customers and 1,760 MW deployed, faced a complex sales process where customers enter 20+ year agreements involving evaluations, design, financing and partner paperwork. As the company scaled, it needed a more convenient, transparent and efficient way to manage contracts—one that wouldn’t disrupt field reps who work from iPads using a Salesforce-based POS.

Sunrun built a deep DocuSign integration into Salesforce so reps can generate, execute (in the field or remotely) and record contracts in real time. The change cut the sales cycle to a single three-hour visit on average, enabled the contracts team to handle 10x the volume, drove >95% of signatures to DocuSign, sped up reviews and improved the experience for customers and reseller partners.

Sunrun

Suriya Gurumurthy

Sr. Director of CRM Engineering