Case Study: Specsavers achieves rapid agreement turnaround and slashes reporting time with DocuSign

Specsavers puts customers at the center of their business and are seeing tremendous results

Specsavers, the third-largest optical retailer with over 36 million customers across 1,900 stores in 10 countries, operates via a 50/50 joint-venture model that tightly links the company with local store owners. That partnership structure created complex, paper‑heavy approval chains—store leases, financial sign-offs and regulatory filings—that ate up executive time, delayed reporting and slowed store openings.

To modernize its system of agreement, Specsavers implemented DocuSign to digitize end‑to‑end workflows, approvals and signatures. The change cut year‑end accounts from months to 1–2 days, reduced executive signing from 5–10 hours weekly to minutes or seconds, collected 35,000 store financial signatures in months, shortened lease turnaround from a month to a week or less, improved governance with auditable completion certificates, and freed a team of seven to focus on growth.

Specsavers

Andrew Kidd

Legal Director