Case Study: Solarity Credit Union achieves 60% faster, end-to-end digital mortgage closings with DocuSign

Solarity Credit Union Provides a One-Stop Shop for Digital Mortgage Closings with DocuSign and Mortgage Cadence

Solarity Credit Union, led by VP Debbie Ingle and CEO Mina Worthington, faced a slow, paper‑heavy mortgage closing process that created high costs, lengthy turnaround times and a poor borrower experience. Multiple touchpoints, manual document prep and reliance on couriers and email made closings complex and staff‑intensive.

By integrating DocuSign Rooms for Mortgage with its Mortgage Cadence loan origination system and adopting electronic signature and remote online notarization, Solarity created a single digital workspace for all stakeholders. The solution eliminated couriers and about 1.5 hours of manual prep per closing, sped mortgage document execution by roughly 60%, accelerated funding, improved borrower satisfaction, and set a goal of 60% remote notarizations for fully digital closings.

Solarity Credit Union

James Wise

Sr. Lending Program Manager