Case Study: Sierra Pacific Mortgage achieves 66% faster signing and higher borrower returns with DocuSign

Sierra Pacific Mortgage Adopts DocuSign to Dramatically Reduce Signing Time, and Delight Borrowers and Employees Alike

Sierra Pacific Mortgage, a retail lender founded in 1986 and now the 10th largest privately held mortgage lender with 1,000+ employees, needed to speed and simplify borrower signings so loans could be approved faster. Their initial eSignature provider added complexity—requiring 38 steps to capture approvals—and generated frequent employee and customer complaints; using eForms also offered the chance to eliminate a regulatory three-day mailing delay that slowed appraisal ordering.

Sierra Pacific integrated DocuSign’s eSignature via the DocuSign API and Box in a three-day build, cutting the signing workflow from 38 steps to 12 (a 66% efficiency gain). Borrower return rates rose from 40% to 70%, appraisal ordering time was reduced by up to three days, processes that once took days now take hours, and both borrowers and loan officers reported markedly improved satisfaction.

Sierra Pacific Mortgage

Brian Camper

Software Engineer Manager