Case Study: Seattle Opera achieves paperless, faster contract workflows with DocuSign

Seattle Opera Goes Digital with DocuSign to Streamline Internal Workflows

Seattle Opera, a world‑class performing company that plans productions years in advance, struggled with slow, paper‑heavy internal processes—especially for performer contracts, finance and education. Contracts were printed in multi‑color forms, mailed through agents across countries, often requiring many signatures and taking weeks or months to complete, while archived agreements were hard to locate and manage.

By piloting and then rolling out DocuSign—integrated with a new accounting system—Seattle Opera digitized its agreement workflows. DocuSign was quick to deploy and easy to use, enabling contracts to be sent to multiple recipients and returned in minutes, providing full tracking, automated reminders, fewer errors and near‑elimination of paper; the change streamlined operations across departments and expanded to sensitive documents like W‑9s and HR processes.

Seattle Opera

Marissa Betz-Zall

Seattle Opera