Case Study: County of Santa Clara achieves paperless, faster processing and taxpayer savings with DocuSign

Santa Clara County Reduces Waste, Operates More Efficiently and Saves Taxpayer Money with DocuSign

Santa Clara County, a large government jurisdiction in the heart of Silicon Valley serving 1.8 million residents and 18,000 employees, faced an inefficient, paper-heavy workflow: about 100 million paper documents processed per year (roughly 12 trees a day) and $2.3 billion in contracts handled via manual routing that could take up to five weeks, inconveniencing constituents, vendors and internal departments.

The county deployed a phased, county-wide rollout of DocuSign digital signatures and cloud-based transaction management that met strict legal and security standards and encouraged vendor and employee adoption. As a result, formerly hand-delivered forms can be completed in as little as five hours instead of five weeks, delivering significant time and cost savings, faster service for constituents and nonprofits, and a strong—though not yet fully quantified—return on investment.

County of Santa Clara

Jenti Vandertuig

Chief Procurement Officer