Case Study: San Diego Zoo achieves 100% paperless HR onboarding and digitized records with DocuSign

San Diego Zoo Streamlines HR Processes with DocuSign for DynaFile

The San Diego Zoo, a century-old conservation and education institution in Balboa Park, faced a major administrative hurdle: an outdated, paper-heavy HR system that included 87 boxes of personnel and medical files and required printing, faxing, and scanning for every new hire. This manual process hindered efficiency and threatened the Zoo’s plans to modernize operations.

The Zoo implemented DocuSign eSignature alongside DynaFile for document management, enabling automated scanning, cloud archiving, reusable templates, mobile signing, and instant status visibility. The HR team digitized all 87 boxes, made new-hire paperwork 100% paperless, and realized substantial cost savings (thousands, and potentially much more) while prompting plans to expand DocuSign and DynaFile Zoo-wide.

San Diego Zoo

Stephanie Crise

HR Department