Case Study: RPM Mortgage achieves a 90% reduction in loan processing time with DocuSign

RPM Mortgage Goes Digital with DocuSign to Reduce Manual Loan Processing Time Substantially by 90%

RPM Mortgage is an independent residential lender with more than 800 loan agents across 60+ branches in the western U.S., known for its “Can Do, Will Do” culture. Although RPM had moved many files online, pre-loan signatures and document handling remained paper-based and time-consuming, causing delays, follow‑up friction, and a poor borrower experience.

By adopting DocuSign, RPM eliminated printing, marking, scanning and chasing signatures, enabling secure electronic and mobile signing. The change completed their paperless transition, cut manual processing from about 10 minutes to under 1 minute (a 90% reduction), sped closings, freed staff for higher‑value work, and improved customer and employee satisfaction.

RPM Mortgage

Neda Mohammadi

Product Development Manager