Case Study: Estate agency Romans streamlines contract tracking and boosts client experience with DocuSign

Romans Wows Property Management Clients With DocuSign

Romans is a 19-branch estate agency serving Berkshire, North Hampshire and Surrey since 1987, known for high-quality service and early technology adoption. Facing a paper-heavy business with limited visibility once documents left the office, Romans needed rigorous audit trails, better contract tracking and a more efficient way for clients and staff to sign and manage paperwork.

Romans piloted and then rolled out DocuSign—chosen for its security and affiliation with the National Association of REALTORS®—starting in lettings and expanding across sales, auctions, new homes and central services. The change delivered enhanced auditing and reporting, faster contract tracking, a noticeably better client experience (especially for overseas landlords), strong internal adoption and an improved reputation with landlords.

Romans

Peter Loverdos

Group Operations Director, Romans