Case Study: RightSure Insurance achieves 11-day to 48-hour account document turnaround with DocuSign

RightSure Does Insurance Business Right with DocuSign

RightSure Insurance, founded in Arizona in 2007, struggled with a paper-based account-opening process that could take up to 11 days for signed documents to return by mail. As a small agency competing with larger firms and supporting telecommuting staff, RightSure needed a faster, more customer-friendly way to get signed agreements without adding administrative burden.

RightSure implemented DocuSign’s eSignature platform out of the box, using templates, automated reminders, and secure cloud storage to streamline workflows. The change cut average envelope closing time from 11 days to under 48 hours (often minutes), improved the customer-brand experience, enabled telecommuting without productivity loss, and reduced follow-up and administrative costs.

RightSure Insurance

Jeff Arnold

President, RightSure Insurance