Case Study: RE/MAX Signatures Properties closes deals faster — cuts document turnaround from 10 days to under an hour with DocuSign

RE/MAX Signature Properties Closes Deals Faster with DocuSign

RE/MAX Signature Properties, a suburban Charlotte brokerage led by Leigh Brown and Darrell Thomas and part of the global RE/MAX network, faced delays and customer friction when many clients relocated from other states and time zones. Their paper-based process (print, sign, fax or mail) often took a week or more, risked illegible or insecure signatures, and slowed closings for out-of-state buyers.

The firm implemented DocuSign’s Real Estate Edition e-signature through Zipforms, cutting document turnaround from roughly 7–10 days to under an hour, freeing agents to focus on clients, and improving customer satisfaction and referrals. The secure, legal process helped win time-sensitive deals (for example, an out-of-state co-signer) and positioned the brokerage as a more efficient, technology-forward firm.

RE/MAX Signatures Properties

Leigh Brown

Partner/Broker, RE/MAX Signature Properties/Leigh Brown & Associates