Case Study: Randstad achieves $1M savings and four weeks' time back per consultant with DocuSign

Randstad - Customer Case Study

Randstad Australia & New Zealand, led by CEO Frank Ribuot, is a leading HR services and specialist recruitment firm that struggled with a paper‑heavy candidate onboarding process. Jobseekers were required to review and sign a 60‑page registration pack at branches, often taking hours and reducing consultant productivity, which limited the company’s ability to meet modern expectations for convenience and speed.

By implementing DocuSign, Randstad digitised candidate registrations so applicants can sign anytime, anywhere, while consultants save an average 30 minutes per registration—equating to roughly four weeks of freed time per consultant annually. The solution rolled out across Australia and the Asia‑Pacific (1,000+ employees), delivering more than $1 million in savings, eliminating over one million pieces of paper a year (≈120 trees and 12 tonnes CO2), and increasing mobile signings to over 20% of transactions.

Randstad

Frank Ribuot

Chief Executive Officer