Case Study: Philadelphia Insurance Companies achieves 35% paperless eBilling participation and $10 saved per enrollment with DocuSign eSignature

Philadelphia Insurance Simplifies Paperless Billing Enrollment with DocuSign eSignature

Philadelphia Insurance, a property, casualty and professional liability insurer committed to continuous process improvement, faced very low paperless billing adoption—only 3–5%—largely because customers had to complete a lengthy nine-step enrollment that frustrated users and required significant manual handling by staff.

The company implemented DocuSign eSignature with a simple Word-based enrollment template, incremental pilots and more pre-filled fields, boosting participation to 35% (about a 31-point increase), eliminating manual data entry, saving roughly $10 per enrollment and reducing its environmental impact.

Philadelphia Insurance Companies

Ryan Spengler

Quality & Performance IMprovement Analyst