Case Study: Payworks modernizes payroll onboarding and speeds agreement completion with DocuSign IAM

Payworks cuts time-to-sign by 25% with DocuSign

Payworks, a Canadian provider of payroll and workforce management solutions, faced challenges with a fragmented and manual agreement process for new customer onboarding. This created significant friction for both their sales team, who spent excessive time on administrative tasks, and for new customers, who had to repeatedly enter the same information across multiple documents. To modernize this process and build better trust at a critical moment, Payworks partnered with DocuSign to implement its Intelligent Agreement Management platform.

By integrating DocuSign Intelligent Agreement Management directly into its Salesforce environment, Payworks automated its entire agreement lifecycle. The solution used pre-populated web forms and automated routing to create a seamless experience. This resulted in a 41% decrease in time to close deals for sellers and a 25% faster time-to-sign for customers. Most notably, the 24-hour contract completion rate skyrocketed from 55% to 87%, allowing customers to start using the service sooner and accelerating time to revenue for Payworks.

Payworks