Case Study: OmniTRAX achieves greater control over contracts and faster sales cycles with DocuSign (SpringCM)

OmniTRAX - Customer Case Study

OmniTRAX, one of North America’s largest private railroad and transportation management companies, faced slow, costly contract processes that hampered sales velocity and visibility. With 140+ contract types, searches that took days, two full‑time employees dedicated to finding documents, and an estimated $750,000 annual cost from disorganization, the commercial team needed to automate and centralize contract creation, storage and access.

They implemented SpringCM’s cloud-based repository with OCR, contract templates, clause libraries, workflow and DocuSign integration to streamline drafting, review and execution. The solution shortened cycle times, improved document accuracy and visibility, removed paper storage (saving about $50K/year), eliminated the need for ad hoc searches and gave OmniTRAX much greater control over contracts and contract renewals.

OmniTRAX

Jeanette Wayne

Senior Director and Program Management Office