Case Study: New York Stock Exchange achieves rapid market-data delivery and sub-24-hour license turnaround with DocuSign

New York Stock Exchange - Customer Case Study

The New York Stock Exchange, led by Peggy Sullivan—Director for Market Data Administration—oversees product support, contracting, invoicing, customer service, and market data policy for hundreds of vendors and hundreds of thousands of professional subscribers. The Exchange relied on separate manual forms and paper approvals to process information requests, creating slow turnaround times that didn’t match the speed required by modern markets.

Sullivan implemented DocuSign into the Market Information request and delivery workflow, giving clients a faster, easier, and secure way to access trading and settlement data. The change cut license processing from up to a week to under 24 hours, simplified staff interactions with clients, and improved service delivery across the industry.

New York Stock Exchange

Peggy Sullivan

Director of Strategic Analysis & Market Data