Case Study: Yamaha cuts contract turnaround from months to minutes with DocuSign

Musical Instrument Giant Sings the Praises of DocuSign Electronic Signature Service

Yamaha, the global leader in musical instruments, faced a paper-based contracting process that required printing and mailing thousands of dealer agreements, incurred more than $15,000 in courier charges, and left many contracts unreturned or untracked. Manual monitoring in spreadsheets created compliance risks and workflow bottlenecks across multiple selling divisions.

By deploying DocuSign (integrated with Drawloop and Salesforce) Yamaha automated contract assembly, sending and tracking, rolling the solution out to three sales divisions in one month with no additional IT investment. The move cut signing time from months to minutes, reduced delivery costs by more than $10,000 per month, consolidated agreements, prevented unauthorized edits, and provided real-time visibility, audit trails, reminders and certificates of completion.

Yamaha

Michael Machado

CRM Manager