Case Study: Mountain West Farm Bureau Mutual Insurance achieves 90% straight-through processing with DocuSign

Mountain West Achieves Dramatic Gains in Efficiency With Guidewire and DocuSign

Mountain West Farm Bureau Mutual Insurance wanted to modernize a traditionally paper-heavy insurance process and deliver a faster, more convenient experience for agents and customers. To do that, the company moved its business to Guidewire Cloud and added DocuSign eSignature to eliminate wet signatures, faxing, FedEx, and manual follow-up while improving security and turnaround times.

With DocuSign, Mountain West automated its policy workflow from Guidewire PolicyCenter through eSignature and back, sending full application packets in a single envelope and returning signed documents automatically. The results were dramatic: the company reached 90% straight-through processing within the first six months, collected over 80% of signatures in the first five minutes and 96% the same day, and cut application handling from 3–5 days to near-instantaneous processing.

Mountain West Farm Bureau Mutual Insurance

Tim Hays

Vice President and Chief Information Officer