Case Study: Missouri Department of Higher Education and Workforce Development fast-tracks funding and simplifies reporting with DocuSign

Missouri Department of Higher Education and Workforce Development Fast-Tracks Funding With DocuSign CLM

The Missouri Department of Higher Education and Workforce Development (MDHEWD) needed to speed up funding decisions and reduce delays in its grants and contract processes as part of a 2019 strategic realignment. With a small contracts team and time-sensitive documents, the department turned to DocuSign CLM after its previous system lacked the flexibility to manage forms, templates, and workflow changes efficiently.

Using DocuSign CLM, the department streamlined complex approval workflows and improved contract processing from weeks or even a month to as little as three days. DocuSign also helped MDHEWD centralize documents, boost usage from 10% to about 90%, and cut annual reporting time from days to under 30 minutes, while reducing reliance on IT and supporting faster, more flexible funding operations.

Missouri Department of Higher Education and Workforce Development

Rachel Hogrefe

Assistant Director of Contracts