Case Study: Mercury Insurance achieves paperless workflows, faster turnaround, and improved compliance with DocuSign eSignature

Mercury Insurance simplifies the complex insurance business with DocuSign

Mercury Insurance, founded in 1962 and serving customers across 11 states with 5,000 employees and over 9,000 independent agents, faced slow, paper-based workflows that hampered new business, policy changes, agent onboarding, compliance tracking, and document storage.

By adopting DocuSign eSignature and integrating it with Guidewire and Hyland OnBase, Mercury automated signature workflows, reminders, mail-merged customer correspondence, and centralized archival storage—cutting document turnaround times, improving customer and agent experience, strengthening compliance and auditability, and reclaiming roughly 30% of office space previously used for file cabinets.

Mercury Insurance

Abby Hosseini

CTO