Case Study: McCloskey Motors achieves touchless, paperless car sales—saving 75% of paperwork time and 350 staff hours/month with DocuSign

McCloskey Motors builds a touchless car sale process with DocuSign

McCloskey Motors, a family‑owned used‑car dealership in Colorado Springs, faced a major paperwork bottleneck—about 20 documents per sale—that became untenable when COVID‑19 halted in‑person transactions. The challenge was to create a secure, compliant online purchase experience that preserved the test‑drive tradition while eliminating time‑consuming manual processes.

By adopting DocuSign eSignature and ID Verification, McCloskey built a touchless, paper‑free workflow that automates document routing and signer authentication. The result: up to 75% less paperwork time (about one hour saved per sale), roughly 350 staff hours reclaimed per month, stronger fraud protection and compliance, and a smoother, more transparent buying experience for customers.

McCloskey Motors

Mike Phillips

Business Development Executive, Digital Sales