Case Study: Leading Dental Plan Provider achieves 95% faster contract execution with DocuSign

Major State Dental Plan Provider Executes Contracts 95% Faster with DocuSign

A leading non-profit state dental benefits provider that sells plans directly and through a growing network of independent brokers was struggling to manage the surge of paperwork from recruiting 25–30 new brokers weekly. Each new broker generated multi-party agreements that took an average of 10 days to circulate for signatures, with up to 10% returning with errors, creating a significant administrative burden and risk of repudiation.

The provider deployed DocuSign’s cloud eSignature solution—using a forms library, email routing and mobile signing—to digitize the entire contract flow. This reduced execution time by 95% (from 10 days to about half a day), eliminated signature and page errors, saved the equivalent of one full-time employee, cut paper costs, and provided full visibility and automatic archival of all agreements.