Case Study: Louisville Metro County Government achieves 6x faster grant processing and cuts paper use with DocuSign eSignature

Louisville Metro Government Boosts Efficiency at a Critical Time with DocuSign eSignature

Louisville Metro Government, which supports about 6,000 employees across 30 agencies, launched a paper‑free by ’23 initiative to modernize slow, paper‑dependent workflows. The COVID‑19 pandemic intensified the need to speed up grant and relief distributions, enable secure remote HR processes, and eliminate interoffice delays that left documents circulating for days or weeks.

By adopting DocuSign eSignature and PowerForms, the city automated applications, landlord/tenant agreements, volunteer onboarding and performance evaluations, enabling faster approvals and secure electronic storage. Results included 6x faster grant application processing, a 40% reduction in paper use (about 3 million sheets — roughly 345 trees), a 2,000% increase in DocuSign usage, 1,768 One Louisville applications processed 70% faster, and onboarding of 4,000+ volunteers for vaccination efforts.

Louisville Metro County Government

Tracy Meiners

Information Systems Analyst