Case Study: Langley Federal Credit Union achieves seamless, faster eMortgage closings with DocuSign

Langley Federal Credit Union Paves the Way for a Seamless eMortgage Experience with DocuSign and Mortgage Cadence

Langley Federal Credit Union, a major Virginia credit union with a $1.1B mortgage portfolio and growing footprint, faced a labor‑intensive, error‑prone closing process that forced borrowers to sign large paper books and staff to perform time‑consuming manual checks. With double‑digit growth planned, the credit union needed a faster, more secure and borrower‑friendly way to close loans without rekeying data or disrupting existing systems.

By implementing DocuSign Rooms for Mortgage integrated with Mortgage Cadence, plus DocuSign Monitor and eSignature, Langley moved to a secure digital closing room that streamlines document collection, collaboration and task coordination. The change cut post‑closing QA from hours to minutes, enabled a self‑directed borrower to finish their portion in under ten minutes, reduced errors and back‑and‑forth, and improved compliance and auditability—positioning Langley to expand to fully digital closings.

Langley Federal Credit Union

Rob Lefkowicz

Vice President of Mortgage Lending