Case Study: KORE achieves 95% faster contract turnaround and streamlined quote-to-cash with DocuSign CLM

KORE Streamlines Quote-to-Cash and Order Fulfillment Processes Using DocuSign CLM

KORE is a Connectivity-as-a-Service leader that manages over 14 million IoT devices worldwide. With thousands of contracts, the company faced slow, fragmented quote-to-contract and post-signature processes—sales data, pricing and signatures lived in separate systems and a dedicated resource was needed to assemble agreements, causing deal delays and internal strain.

KORE integrated Salesforce CPQ with DocuSign CLM and eSignature to auto-generate proposals and contracts from CPQ templates, route them for quick legal checks, and store agreements with full audit trails. The change cut turnaround time by more than 95% (standard contracts go out in about an hour), reduced manual handoffs, improved sales visibility in Salesforce, and extended digital workflows to order fulfillment as part of a broader Paperless KORE initiative.

KORE

Nicki Brock

Director of Enterprise Applications