Case Study: Kelly Services achieves a 34% efficiency improvement with DocuSign

Kelly Services Increases Efficiency by 34% as Talent Supply Chain Management

Kelly Services, a 1946‑founded leader in talent supply chain management that places more than half a million workers annually, was hindered by paper‑based contracts and supplier forms. Even with much of their workflow automated, printing, signing, scanning and reprinting slowed cycle times, created administrative overhead, and delayed getting talent to clients.

Kelly implemented DocuSign’s eSignature platform with real‑time Salesforce integration to digitize supplier contracts and internal approvals. Within six months they migrated 90% of programs, completed roughly 30,000 contracts, and achieved a 60% increase in workload with an 18% reduction in staff—delivering a 34% overall efficiency improvement.

Kelly Services

Steve Collins

Global Supplier Relations Contract and Compliance Director, Kelly Services