Case Study: Toll Brothers achieves $10.8M in first‑year savings and faster contract approvals with DocuSign

Implementing DocuSign for Sales approval process saves Toll Brothers $10.8 million dollars in the first year

Toll Brothers, America’s premier luxury home builder, faced a paper‑heavy, slow contract workflow: roughly 300,000 contract documents across about 5,000 sales, lengthy multi‑page contracts routed to up to seven approvers, and an average completion time of 12 days that drove higher interest, labor and storage costs.

By rolling out DocuSign company‑wide, Toll Brothers digitized contracts, centralized storage and sped approvals — cutting average completion to under five days (about 5–6 days), saving an estimated $10.8 million in the first year (including ~$6.6M in interest savings and ~$3M in labor), and eliminating roughly 2 million pieces of paper annually, with plans to expand the solution to more business units.

Toll Brothers

Christine Weeks

Senior IT Project Manager