Case Study: Illinois State Police Federal Credit Union achieves 99% electronic loan signing and faster loan turnaround with DocuSign eSignature

Illinois State Police Federal Credit Union Transforms Loan Process with DocuSign eSignature Service

Illinois State Police Federal Credit Union (ISPFCU), a not‑for‑profit cooperative chartered in 1966 to serve law enforcement across Illinois, needed a way to serve a wide geographic membership with only a few branches. The credit union wanted to eliminate the costly, time‑consuming paper loan process and deliver faster, more convenient service to members statewide.

ISPFCU implemented DocuSign Enterprise Edition for electronic signatures, enabling 99% of loans—including mortgages, home equity, HELOCs, overdraft protection, share, Visa and auto loans—to be signed electronically. The change sped turnaround, increased member satisfaction, reduced mailed paperwork and ID‑theft exposure, and required no additional IT investment.

Illinois State Police Federal Credit Union

Rebecca Delich

Chief Loan Officer, Illinois State Police Federal Credit Union