Case Study: iCIMS achieves faster contracting velocity with DocuSign CLM and AI

iCIMS Improves Contracting Velocity for Sales and Legal Teams with DocuSign CLM and AI

iCIMS, a global recruitment technology leader serving more than 2.7 million users, was struggling with overstretched sales and legal teams as growth, acquisitions, and a new go-to-market strategy increased the volume and complexity of contracts. Before working with DocuSign, the company relied heavily on email and manual processes, creating version-control issues and slowing turnaround times for agreements.

To streamline contracting, iCIMS implemented DocuSign CLM and AI, along with Salesforce integration and DocuSign Insight. The solution automated workflows, improved visibility, and enabled self-service for sales, cutting monthly one-off legal document requests from hundreds to zero while supporting a 130% increase in complex enterprise contracts and keeping turnaround times steady even as custom agreements grew more than 5x.

iCIMS

Courtney Dutter

Deputy General Counsel and VP of Legal and Compliance