Case Study: San Antonio Housing Authority achieves 2-day procurement turnaround with DocuSign

How the San Antonio Housing Authority uses DocuSign to drive community impact

The San Antonio Housing Authority (SAHA) provides quality, affordable housing to about 65,000 residents as San Antonio grows rapidly. Facing slow, paper-based procurement and multiple disparate signing systems that could take up to three weeks to complete approvals, Director of IT Jo Ana Alvarado sought a streamlined, Google‑integrated agreement process.

SAHA implemented DocuSign eSignature within the DocuSign Agreement Cloud, integrated with Google G Suite, to digitize approvals, enable signing on any device, and give staff real‑time visibility into document status. The change cut average procurement turnaround from three weeks to two days, freed employees to focus on strategic work, and set the stage for extending digital workflows (for example, rental agreements) to further improve service to the community.

San Antonio Housing Authority

Jo Ana Alvarado

Director of Innovative Technology