Case Study: ScribeAmerica achieves scalable HR operations and faster digital onboarding with DocuSign

How ScribeAmerica scales HR operations with DocuSign and Workday

ScribeAmerica, a medical staffing firm, scaled rapidly—from about 1,200 employees in 2012 to more than 21,000—driven by rising demand for medical scribes. That growth and roughly 1,500 new hires monthly overwhelmed a 40-person HR team that relied on manual, paper-based hiring and onboarding (faxed I-9s, mailed originals, handwritten forms), causing delays, data-entry errors, and a poor candidate experience.

By integrating the DocuSign Agreement Cloud for HR with Workday, ScribeAmerica moved hiring and onboarding to a fully digital workflow that lets applicants prepare, sign, and manage agreements on any device. The solution streamlined HR processes, reduced errors and delays, improved the onboarding experience for a young, distributed workforce, and supported scale (offer letters handled rose from 1,200 to 21,000), while enabling further backend integrations and ongoing partnership with DocuSign.

ScribeAmerica

Daniel Tehrani

Vice President of IT