Case Study: Royal Credit Union achieves rapid, near-error-free remote loan closings with DocuSign

How Royal Credit Union Aligns Business and Customer Needs with DocuSign

Royal Credit Union (RCU) is a member-owned, not-for-profit credit union serving more than 140,000 members across 24 branches in rural Wisconsin and Minnesota. Faced with regulatory changes requiring signatures on all closed-end loans and handling about 50,000 loan applications a year—42% of which are initiated remotely—RCU needed a virtual signing process so members who live far from branches could complete loans without inconvenient travel or mail delays.

On May 1, 2012 RCU moved to closed-end lending and simultaneously launched DocuSign for call-center and online transactions, enabling instant mobile eSignatures. The result: faster turnarounds (30% of loans closed within one hour, 70% within one day, 88% within two days), elimination of multi-day mailing or appointment delays, and a 97% reduction in in-person errors.

Royal Credit Union

Karin Gehrke

Business Process Analyst, Royal Credit Union