Case Study: QTC cuts signature turnaround from 24+ hours to 2 hours, speeding veterans' benefits with DocuSign eSignature

How QTC helps disabled veterans get their benefits faster

QTC is one of the largest independent medical examination providers in the U.S., delivering disability and pre-employment exams for hundreds of thousands of claimants across more than 90 government agencies. Because veterans depend on timely medical exam results to receive benefits, QTC faced a critical bottleneck: obtaining provider signatures—previously routed by secure fax—often delayed sending completed exams to the Department of Veterans Affairs, slowing benefit determinations.

QTC implemented a custom integration using DocuSign eSignature and ran an adoption campaign with webinars, clinic-based experts, and national support. The result: median time to secure a signature fell from over 24 hours to about 2 hours (with many completed in seconds), provider adoption exceeded 95%, and QTC has expanded eSignature across multiple departments—enabling faster benefit processing and greater capacity to serve more veterans.

QTC

Nader Nemati

Cheif Information Officer