Case Study: Health Partners Plans scales provider onboarding from 5 to 67 counties with DocuSign

How Health Partners Plans Scaled from 5 to 67 Counties in Just 9 Months

Health Partners Plans, a not-for-profit health organization, needed to rapidly expand its Medicaid provider network across Pennsylvania from 5 to 67 counties in just nine months. The challenge was onboarding thousands of new hospitals, clinics, and community health centers without relying on slow, error-prone manual processes, and Docusign eSignature was used to help meet the deadline.

Using Docusign, Health Partners Plans automated contracting and credentialing with PowerForms and eSignature, turning provider onboarding from up to 30 days into less than 24 hours. Docusign helped HPP grow its provider network by 60%, add 100 network hospitals, reach 90,000 more members, and unlock an estimated $432 million in annual revenue potential while avoiding the need to add staff.

Health Partners Plans

Chris McTiernan

Senior Vice President of Clinical and Provider Management