Case Study: The University of Texas at Austin achieves campus-wide efficiency and a $2.41M total return with DocuSign

How DocuSign helps UT Austin stay efficient and accountable

The University of Texas at Austin, a campus of 51,000+ people with 18 colleges, dozens of units and its own hospital, faced cumbersome, paper‑heavy workflows—lost or incomplete contracts, manually tracked payments, and huge volumes of camp and event paperwork—that slowed operations and risked compliance and accountability.

By rolling out DocuSign across self‑identified use cases (over 200 across 17 departments) and integrating eSignature, Payments, PowerForms and tools like Box and Smartsheets with single sign‑on, UT Austin streamlined processes, doubled rental agreement throughput, reallocated two FTEs, and improved payment tracking. Results include $1.52M ROI in one year and $2.41M total return, 138,000 envelopes sent, 19,740 employee hours saved, a 10% lift in catering revenue for the Wildflower Center, and large paper and environmental savings (e.g., 48,000 pieces of paper avoided for one camp; 581 trees saved).

The University of Texas at Austin

Sheilagh O’Hare

Software Service Implementation Facilitator