Case Study: Celonis achieves faster, paperless global scaling with DocuSign CLM

How DocuSign CLM Helps Celonis Scale Its Global Business

Celonis, an AI-powered process-mining company founded in Munich, grew rapidly into a global software provider serving clients like Dell and Uber. That growth drove a sharp increase in contract volume and exposed inefficiencies from fragmented tools and manual processes, creating a need for a standardized, scalable way to create, approve and track agreements across sales, HR and procurement.

Celonis implemented DocuSign CLM alongside its existing eSignature capability and rolled it out globally in two months with implementation partner Spaulding Ridge. Integrated with Salesforce and configured with pre‑approved clauses and automated templates, the solution made sales contracts paperless, sped signature times by about 70%, improved transparency and reporting, reduced legal bottlenecks, and delivered a better customer and employee experience while enabling plans to expand CLM into other business areas.

Celonis

Nikol Gavranovic

Contract Manager