Case Study: Major U.S. Housing Authority achieves faster, paperless workflows with DocuSign Signature Appliance

Housing Authority Embraces the Latest Technologies with DocuSign Signature Appliance

A major U.S. city Housing Authority that provides housing for tens of thousands of low-income residents faced a paper-heavy procurement process—thousands of multi-page purchase orders that took about two weeks to route, sign and process. Seeking to modernize, go green and meet strict government requirements, the agency needed an on-premises, user-friendly e-signature solution that would integrate with its existing SharePoint, Nintex, K2 workflows and Active Directory.

The DocuSign Signature Appliance met those needs, using industry-standard digital certificates to integrate seamlessly with the Authority’s document and workflow systems. Staff now routinely sign Word, PDF and contract documents electronically, adoption by hundreds of employees reduced processing time and costs, and the solution supported the Authority’s governance and compliance requirements.